Terms and Conditions

Also terms and conditions that follow

Terms and Conditions

Furthermore, the terms and conditions that follow shall apply to all work undertaken by the Domestic Energy Assessor Simon Elder. It shall supersede and override all other warranties, representations and terms and conditions. Furthermore, whether express or implied, oral or written, including the Client’s standard terms.

 

1. Definitions.

Additionally, “Domestic Energy Assessor” or the “Company”. This is the Domestic Energy Assessor trading under these terms and conditions that are set out by Simon Elder.

Also, “Client” is the party at whose request or on whose behalf the Domestic Energy Assessor undertakes surveying services.

Furthermoe, “Report” means any report, advice or statement supplied by the Domestic Energy Assessor in connection with instructions received from the Client.

Also, “Disbursements” means the cost of all reasonable photography, reproduction of drawings, diagrams, sketches and printing, duplicating. And, where applicable, electronic transmission fees, and all reasonable and appropriate expenses including travel, refreshments and hotel accommodation where an overnight stay is necessary.  Terms and conditions.

Additionally “Fees” means the fees charged by the Domestic Energy Assessor to the Client and including any value added tax where applicable and any Disbursements.

2. Scope.

Moreover, the Domestic Energy Assessor shall provide services solely in accordance with these terms and conditions. 

What’s more, where appropriate, the Client will set out in writing the services which it requires the Domestic Energy Assessor to provide.  In the case of services for a subscription insurance market, this will be the requirements of the policy leader and may be as simple as ‘Instruct SA’. 

Also, when acting for underwriters or other clients, the Domestic Energy Assessor’s opinions will be offered strictly without prejudice to liability, unless specifically authorised otherwise by the client.

3. Fees.

Additionally, in normal circumstances, the Company will offer to perform the work on an hourly rate, up to a maximum of nine hours per day.  The Company reserves the right to increase its hourly or daily rates at least once per annum to reflect increased costs. Term and conditions.

4. Payment Terms.  

      a.        In the case of a subscription market billing, the Client will be responsible for his designated portion of the Domestic Energy Assessor’s invoice. And shall pay the Domestic Energy Assessor’s fees punctually in accordance with these Conditions. And in any event not later than 30 days following the relevant invoice date. Any delay in payment shall… entitle the Domestic Energy Assessor to interest on a daily basis at 4% above the Base Lending Rate of HSBC Bank Plc prevailing at the time of default.  Further delays in payment may require legal action for debt recovery.

      b.           The same terms and conditions as (a) above shall apply to single party billing. Terms and conditions.

5. Disputed invoices.

If any part of an invoice is genuinely in dispute, the Client shall pay the undisputed part thereof.  The Parties shall endeavour to resolve the disputed portion, without delay.

6. Obligations and Responsibilities.

       a.          Domestic Energy Assessor.

The Domestic Energy Assessor shall use reasonable care and skill in the performance of the services in accordance with good surveying practice.  

       b.          Reporting.

 

The Domestic Energy Assessor shall submit interim advices, site situation reports and a final report to the Client during and following completion of the agreed services describing the Domestic Energy Assessor’s findings, assessments and inspection purporting to the purpose of the Client’s instruction, unless otherwise expressly instructed by the Client not to do so.

       c.           Confidentiality.

 

The Domestic Energy Assessor undertakes not to disclose any information provided in confidence by the Client to any third party and will not permit access to such information by any third party unless the Client expressly grants permission save where required to do so by an order of a competent court of law.

       d.          Intellectual Property.

The right of ownership in respect to any intellectual property resulting from the performance of the work created by the Domestic Energy Assessor remains the property of the Domestic Energy Assessor.  The Client shall be entitled to disclose the report or document to a third party for whose benefit the instruction/contract was specifically commissioned.

The Domestic Energy Assessor shall promptly notify the client of any matter, including conflict of interest, or lack of suitable qualifications and experience, which would render it undesirable for the Domestic Energy Assessor to continue its involvement with the appointment.  The Client shall be responsible for payment of the Domestic Energy Assessor’s fees up the date of notification.

       e.           Client.

The client shall promptly settle the Domestic Energy Assessor’s invoice in accordance with Payment Terms and conditions above.

7. Liability.

       a.           The Domestic Energy Assessor shall be under no liability whatsoever to the Client for any loss, damage, delay or expense, whether direct or indirect arising howsoever caused. UNLESS same is proved to have resulted solely from the gross negligence or wilful default of the Domestic Energy Assessor or any of its employees or agents or sub-contractors resulting in direct damage to tangible property where the company’s liability shall be limited in accordance with paragraph c.  below.  

        b.           The company’s total liability for professional negligence shall not exceed the fee paid for the work.

        c.           The Company accepts liability for direct damage to tangible property or death or injury to persons to the extent caused by the proven negligent acts or omissions of the Company and its employers and Consultants. Provided that the Company’s liability for the same shall be limited to the coverage and indemnity limits provided under the Company’s insurance policies (which are available for inspection on request), unless otherwise covered by statute.

        d.           If the Company or any of its employees, agents and sub-contracts shall act or fail to act in any manner which results in an actionable wrong, the Client shall, subject to Clauses 8b) and 8c) above indemnify the Company against all claims, damages, costs and expenses made or incurred by a third party arising from any such act or lack of act by the Company. Terms and conditions.

9. Force Majeure.

Neither the Domestic Energy Assessor nor the Client shall, except as otherwise provided in these Conditions, be responsible for any loss, damage, delay or failure in performance hereunder arising or resulting from act of God, act of war or terrorism, seizure under legal process, quarantine restrictions, strikes, boycotts, lockouts, riots, civil commotions and arrest or restrain of princes, rulers or people. Force Majeure.

10. Insurance.

The Domestic Energy Assessor shall affect and maintain, at no cost to the Client, Professional Liability Insurance for such loss and damage for which the Domestic Energy Assessor may be held liable to the Client under these terms and conditions.

11. Domestic Energy Assessor Right to sub-contract.

The Domestic Energy Assessor shall have the right to sub-contract any of the services provided under the conditions, subject to the Client’s right to discuss such an appointment and object on reasonable grounds if necessary.  In the event of such a sub-contract, the Domestic Energy Assessor shall remain fully liable for the due performance of its obligations under these terms and conditions.
12. Time Bar.

Any claims against the Domestic Energy Assessor shall be deemed to be waived and absolutely time barred upon the expiry of one year from the submission date of the report to the Client.

13. Document retention.

The Company shall retain all data, correspondence, documents and records that have a bearing on the services provided to the Client for a period of 7 years after completion of the service.  The client will be given the right to have their own disclosed documentation returned by the Company or destroyed upon completion of the service. Terms and conditions.
14. Governing Law.

This Agreement shall be governed by and construed in accordance with English Law and the Client submits to the exclusive jurisdiction of the English Courts or Arbitration in London, England.  Nothing herein shall prevent the Company from enforcing in any country an award made by the above exclusive jurisdiction.

Simon Elder. Trading as: ecosurveys wales.
Also trading as: epc ecosurveys wales.

⭐ Reviews & Areas Covered

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Richard Brinsdon ~ Blaenau Ffestiniog — 5th October 2026
“Simon was extremely helpful and went out of his way to carry out a survey at very short notice for a tight deadline. He created a comprehensive report which we were able to submit before the deadline. It was much appreciated.” ~ Google Reviews
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Joanna Jones ~ St Clears — 5th October 2026
“Very professional and friendly service, easy booking system via website and lots of appointment options, including weekends. Would happily use Simon again when required.” ~ Setmore Reviews
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Sally Ebsworth ~ Pendine — 24th September 2026
“Excellent service. Very prompt reply, unlike other companies I contacted. This is actually very important. Polite, helpful and efficient. All you could ask for. Received the report the same day it was done. Would definitely recommend.” ~ Setmore Reviews
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Sally Ebsworth ~ Pendine — 23rd September 2026
“Simon Elder did an EPC assessment on my property. He was excellent. Easy to contact, which was pleasant to find and quite important to me. Replied to any query very quickly and sent the report over the same day. Cannot fault his professional attitude. Would definitely recommend.” ~ Google Reviews
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Harman Singh ~ Morriston, Swansea — 12th September 2026
“What a lovely gentleman Simon is! Called up Thursday evening as needed an epc done asap and Simon was there Friday 2pm! All finished and sent to me later that day! Couldn’t have been happier with the service and price! Will definitely be using Simon again!” ~ Google Reviews
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David Barton ~ Upper Brynamman, Ammanford — 9th September 2026
“Very friendly, reliable and fast service. Would heavily recommend for an EPC survey.” ~ Google Reviews
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David Marshalsay ~ Dryslwyn, Carmarthen — 30th August 2026
“Simon is clearly an expert and experienced surveyor. He worked through the quite lengthy process systematically and with minimum fuss. He was thorough and ingenious in finding a way to estimate the wall cavity insulation. He returned with a link to the final report later in the day. All in all an excellent service. Thanks.” ~ Setmore Reviews
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Katie Wellings ~ Brynhyfryd, Swansea — 29th August 2026
“Simon was easy to contact and communication was great throughout. My availability was limited, but he went out of his way to book me in on a day he wouldn’t normally be working. Simon was friendly and considerate during the visit and I felt very comfortable having him in my home. He was extremely thorough and efficient and got my new EPC to me on the same day. I wouldn’t hesitate to recommend him.” ~ Google Reviews
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Belinda Jackson ~ Trawsmawr — 5th August 2026
“Very efficient service. Simon was thorough in his inspection of the property and the link to the certificate was sent within 24 hours.” ~ Google Reviews
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Lesda Davies ~ Rhayader — 6th July 2026
“Simon was punctual, polite and very friendly, whilst maintaining a good professional demeanour. He was extremely thorough and explained everything very clearly. I would be happy to recommend his service.” ~ Google Reviews
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William Page ~ Marros, Pendine — 2nd July 2026 (repeat customer)
“Simon Elder from ecosurveys wales has done great work for us carrying out EPC Surveys on our holiday let properties. We are repeat customers and Simon’s follow-up advice and guidance on energy improvement measures has been invaluable.” ~ Google Reviews
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Krista Jones ~ Newcastle Emlyn — 28th June 2026 (repeat customer)
“Extremely professional service provided by Simon ecosurveys wales. Super efficient and personable. I am a landlady, and a repeat customer. I highly recommend his service and will definitely ask him back when I need more EPC s.” ~ Google Reviews
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Martin Ginn ~ Neath — 18th June 2026 (repeat customer)
“Simon was polite and efficient, explained everything clearly, and was very thorough and knowledgeable. I would recommend Simon and ecosurveys wales if you need an EPC rating done on your property. Thanks again.” ~ Google Reviews
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Philip Hughes ~ Carmarthen — 16th June 2026 (repeat customer)
“This is the second time I have used Simon for a survey and what a fabulous service again. Quick, flexible, efficient on time and so incredibly knowledgeable. Simon had already done research about my property before arriving, so this saved time on site. No disruption and it was a pleasure to have him around. I can fully recommend him to anyone looking for an EPC or retro fit survey.” ~ Google Reviews
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Cliff Cleaton ~ Carmarthen — 10th June 2026
“Simon was very efficient, prompt and helpful.” ~ Google Reviews
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Nathan G ~ Pontsian, Llandysul — 3rd June 2026
“Simon was excellent. Very friendly, efficient and knowledgeable – he made the whole process easy and understandable. Great flexibility and availability, answering all of my queries promptly.” ~ Setmore Reviews
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Andy Fleming ~ Pencader, Carmarthenshire — 1st June 2026
“Booked online via his webpage Friday, survey carried out first thing Monday morning, registration completed and submitted same day. Very efficient and courteous service, no hesitation to recommend.” ~ Google Reviews
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Emyr Green ~ Carmarthen — March 2026
“Brilliant service from Simon, smooth booking process and very quick and good service at the property! I would highly recommend!” ~ Google Reviews
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Diana Runniff ~ Bronwydd Arms, Carmarthen — March 2026
“This was our first EPC rating. Simon walked us through the process and was polite, kind and very professional, making the whole process smooth running and easy.” ~ Setmore Reviews
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Robert Allen — February 2026
“Very professional, and very personable. Highly recommended.” ~ Google Reviews
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Sion Jones — February 2026
“Great service, everything very professional and easy.” ~ Google Reviews
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Teresa Owen ~ Tanerdy, Carmarthen — February 2026
“Simon made it easy. Booking via web (securing the slot) was helpful. Good phone call too, as I was new to the EPC process. Thank you.” ~ Setmore Reviews
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Stephen Kellett ~ Drefach, Llanybydder — 17th August 2025
“Simon did a brilliant job, very thorough taking the time and effort to ensure the correct U value was used and even crawling into the roof space to prove the wall construction and cavity insulation. Basically Simon takes the time and the effort to do the job properly and accurately, this alone makes him the best choice in the area. Plus easy booking system and he was able to come out on a Sunday.” ~ Google Reviews
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Andy Bailey ~ Carmarthen — 12th May 2025
“Great service from Simon, very professional, even on a bank holiday.” ~ Google Reviews
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Robert Jones ~ Carmarthen — September 2025
“I’ve now used Simon on two occasions and both times he has been excellent. My time is precious that is why I turned to Simon to do another EPC for me. Simon was prompt and efficient and didn’t let me down. I’ll be using Simon again. Highly recommended.” ~ Setmore Reviews
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Edward ~ Velindre, Llandysul — September 2025
“Fantastic. Lovely guy, very informative, prompt and a credit to the profession.” ~ Setmore Reviews
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Glyn Ballinger ~ Tanerdy, Carmarthen — September 2025
“Excellent service from Simon, he arrived on time and was very professional as he carried out the survey and answered all my questions. I would highly recommend Simon.” ~ Setmore Reviews
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Graham R Parry ~ Llanpumsaint, Carmarthen — June 2025
“Very simple process. Easy to use booking system. Kept up to date every step of the way. Highly recommend. Would book for a new house again. Thank you.” ~ Setmore Reviews
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Philip Hughes ~ Carmarthen — 2025
“I have no hesitation in recommending Simon to anyone looking for an EPC survey. Simon was professional, considerate, punctual and incredibly knowledgeable. Within 24 hours of me contacting Simon he had visited the property and completed the survey. Very reasonable prices compared to other similar companies, and great value for money.” ~ Setmore Reviews
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Isobel Middle ~ Vale of Glamorgan — June 2025
“Simon has proved a very reliable and diligent EPC and retrofit assessment surveyor, having carried out a number of assessments for me. His assessments are always delivered in a timely manner.” ~ Google Reviews
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Jeremy Yap ~ Carmarthen — 9th December 2024
“I received a 5-star service for a very reasonable fee for my 4 bed, 3 bath detached house. The booking was prompt, the visit was at the weekend which will suit most customers. The attention from the surveyor, Simon, was meticulous, respectful and professional. My EPC was lodged the same evening as the survey and I have absolutely no hesitation in recommending this EPC contractor to anyone!” ~ Setmore Reviews
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David Jones ~ Cwmffrwd, Carmarthen — September 2024
“Excellent communication from start to finish. Simon arrived exactly when he said he would, carried out the EPC survey professionally and efficiently, and provided great value for money. I’ll certainly be using Simon again and would highly recommend him.” ~ Setmore Reviews
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